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Copiers and Printers: Basic Troubleshooting

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Purpose

This article contains basic troubleshooting for printer issues.

 

Steps

  1. Turn off and unplug the printer and all of the network cables
  2. Plug everything back in and turn on the printer
  3. Print out the printer configuration page. For most printers this can be found in Settings -> Printer Reports -> Print Configurations.
  4. Check if the printer is receiving an IPv4 address that is not 0.0.0.0
  5. If there is still an issue with the printer, contact Steinhardt.IT@nyu.edu

 

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