About the Team

Steinhardt Technology Services has five functional areas:

We are located in Pless Hall Room 341 and Pless Annex Room 332.


Ilana Intonato

Ilana Intonato

Chief Information Officer

Email: ilana.intonato@nyu.edu

Ilana Intonato is responsible for overseeing all facets of the technology portfolio at NYU Steinhardt. She provides leadership for the continued development of innovative, appropriate, and secure information technology environment throughout the School. With a background in Education, Ilana approaches technology strategy with a user-center design approach, always putting the faculty and student experience first. Ilana has a Masters Degree in Educational Technology and a Bachelor’s Degree in Childhood Education. When she is not having fun with technology she spends most of her time playing with her dog, Feta and enjoying the city’s food scene. She especially loves to cook and can be found at the farmers market several times a week.


Academic Technology and Usability


Kelsey Buttendorf

Kelsey Buttendorf

Director, Academic Technology

Email: kelsey.buttendorf@nyu.edu

Kelsey Buttendorf received her Master‘s Degree in Digital Media Design for Learning from NYU Steinhardt, and has received her Bachelor’s Degree in Psychology with a Minor in Anthropology from Quinnipiac University. Her experience as a teacher prompted her to recognize the lack of a technology-enhanced education in early education classrooms, which piqued her initial interest in educational technology. She is specifically interested in the generational adoption of digital literacy and a digital citizenship curriculum from PK through Higher Ed; where the unified goals are to create a college-ready student and a career-ready graduate. Kelsey’s interests include (but are not limited to) Breakfast, Lunch, and Dinner.


Claire Menegus

Claire Menegus

Usability Lab Manager

Email: cm3884@nyu.edu

 Claire Menegus is a usability researcher with a passion for UX Design, neuroscience, and education. Through her work at the NYU Usability Lab, she solicits feedback from the NYU community on behalf of NYU stakeholders to form actionable insights that can drive design and strategic decision-making for NYU technologies. She received her M.A. in Digital Media Design for Learning at Steinhardt while working as a UX Designer and Project Manager for Steinhardt Technology Services, and later as a Student Academic Technologist. Prior to joining the NYU community, she ran Communications for a DC private school, where she first fell in love with technology designing digital experiences for students with diverse learning needs. In her free time, Claire loves to cook (her favorite is burritos), and take care of her large plant collection.


Siobhan Wilmot-Dunbar

Siobhan Wilmot-Dunbar

Academic Technologist

Email: siobhan.wilmotdunbar@nyu.edu

 Siobhan Wilmot-Dunbar is an Academic Technologist within NYU Steinhardt's Academic Technology team. She earned her BA in Computer Science with a minor in Digital Design and a MsEd in Educational Technology from Pace University. Though she hasn't really developed a love for coding, Siobhan is passionate about technology's implementations, teaching others, and being creative, and she is most excited about utilizing technology to enhance the overall educational experience through creative design and innovative approaches. Siobhan's interests/hobbies include playing musical instruments, DIY & crafting, photography, murder-mysteries, and Tumblr.


Joy Chen

Joy Chen

Academic Technologist

Email: joy.chen@nyu.edu 

Joy Chen is an Academic Technologist at NYU Steinhardt with an affinity for design, technology, and helping others. Joy received her Master’s in Digital Media Design for Learning from NYU Steinhardt and her Bachelor's in Communication from the University at Buffalo. She's worked in the field of higher education and international education for over 5 years. Joy loves tackling challenges with her creative problem-solving skills and hearing from users around the university about their experiences with technology. She is passionate about designing high quality and accessible digital tools and learning experiences with social impact. In her downtime, Joy enjoys traveling, watching competitive cooking shows, true crime podcasts/documentaries, and daydreaming about pugs.


Parker Hollingsworth.jpg

Parker Hollingsworth

Senior Digital Learning Designer

Email:pah351@nyu.edu

Parker is a Senior Digital Learning Designer on NYU Steinhardt’s Academic Technology team. Through his work, he strives to create accessible course content and implement innovative instructional design methodologies into in-person and online classrooms. He received his bachelor’s degree in Game Design for Adaptive Learning from the NYU Gallatin School of Individualized Study. His main focus in research and study is in implementing emerging educational technology and design to provide personalized learning for students often left behind.


Purchasing and Procurement


Eden Lee

Eden Lee

Operations Administrator

Email: Eden.Lee@nyu.edu

Eden is an Operations Administrator at NYU Steinhardt. She received her Bachelor’s Degree in Hospitality and Tourism Management from NYU SPS and is currently studying Digital Media Design for Learning at Steinhardt. Prior to joining the team, she worked as an account manager at a digital marketing agency for many hotels around the world.


Systems and Security 


Kemar Atkins

Kemar Atkins

Manager of Information Systems and Security

Email: ka92@nyu.edu

Kemar is the Manager of Information Systems and Security for NYU Steinhardt. He and his team provide technical guidance and best practices to help standardize, secure and improve the technology infrastructure of Steinhardt. He has a Bachelor's degree in Information Technology and a minor in Business and an Associates focuses in Network Technologies and Computer Science. Before joining the Steinhardt team, he was a Technology Manager for a Multi-State Manufacturing/Software company located in California, New York, and Ohio.

Outside of work, Kemar enjoys traveling, riding his motorcycle, or hanging out with his friends and family.


Ashawn Knight

Ashawn Knight

Security Analyst

Email: ak8104@nyu.edu 

Ashawn Knight is responsible for implementing processes and systems, such as automation and proactive measures. While his main focus is to provide safeguards and protocols to ensure proper security posture, across Technology Services and the larger Steinhardt community.

Ashawn has a Masters Degree in Network Security and a Bachelor’s in Computer Science. When he is not marveling over the latest tech gadget he spends his time volunteering at his church, doing more tech stuff. In addition, he mentors the local youth on living a positive, unique and fun lifestyle.


Jeethu Mathew

Jeethu Mathew

Academic Application Administrator

Email: jeethu.mathew@nyu.edu

Jeethu is an Academic Application Administrator with NYU, Steinhardt. He is a Certified Salesforce Administrator with a passion for Salesforce and AI technologies. Jeethu has worked in Organizations ranging from Fortune 100 to startups. He did his higher education in India with specialization in publishing and Business Economics and is now excited to be part of the Higher Education industry. When he’s not reading memoirs of undercover agents or books on spycraft, he’s seen seriously competing with his own kids to outperform them at playing Lego, Hotwheels and RC cars.


Kenny Mai

Kenny Mai

Information Systems Support and Administrator

Email: kmt328@nyu.edu

Kenny has been with Steinhardt Technology Services as a full-time staff member since 2016. Prior to that, he worked as a student worker at both Steinhardt Technology Services and the Steinhardt Department of Applied Psychology. He holds a bachelor’s in Mechanical Engineering from NYU Tandon, and is working towards his Master’s in Applied Statistics at NYU Steinhardt. In his free time, he is an avid fencer and western martial artist.


Audio Visual Media Operations


Raymond Pfaff

Raymond Pfaff

Manager, Audio Visual Media Operations

Email: raymond.pfaff@nyu.edu

 Ray is the Manager of Audio-Visual Media at Steinhardt. He is also a freelance graphic designer and is the Head of Digital Creation for a small publishing group, Ascalon Press. Ray graduated from the Macaulay Honors College, CUNY, with a dual degree in Corporate Communication and Digital Design and received his MA from the New School in Media Studies. Ray has been actively working within the fields of media and academics for over eight years. He is constantly seeking new ways to help the community identify their media needs. In his free time, Ray is storyboarding, drawing character designs, seeking to eat his way through the cities he visits and restoring his beloved ‘78 Pontiac Trans AM.


Michael Thomas

Michael Thomas

Audio Visual Technician

Email: mat14@nyu.edu  

Born and raised in Brooklyn, NY. At a young age technology gradually became a passion for Michael. That passion led him to St. Francis College to obtain his bachelor's degree in Information Technology. Eventually, he would like to earn various certifications in the technology field & eventually go back to school. In the meanwhile he will continue to enjoy his free time bowling, axe throwing, enjoying great food, traveling, working on new custom PC, and possibly getting back into video games.


Bruce J. Bickley

Bruce J. Bickley

Audio Visual Technologist

Email: BB135@nyu.edu 

Bruce J. Bickley is one of the newest members of the NYU Steinhardt community, joining in the summer of 2019. A native of the Bronx, he started his higher education at the Borough of Manhattan Community College studying Corporate and Cable Communications before continuing at the New School studying Media Production, with a focus on screenwriting. He spent over fifteen years working at The New School’s IT department before joining the Steinhardt team. He brings with him an intensive background in media field production, mostly as a freelance sound designer, but lately, he has been spending his spare time as a freelance video editor.


Information Technology


James Foley

James Foley

Assistant Director, Information Technology

Email: jf159@nyu.edu

James joined NYU Steinhardt in September 2018, previously working in administering learning spaces and technology at the New School since 2013. He has a BA in International Studies from DePaul University, a MA in International Affairs (concentration Economic Development and Urban Planning/Public Policy) from the New School, as well as a CELTA. He spent two years as a TEFL and TESOL teacher in both Argentina and France, conducted academic research in Colombia and Argentina, and is passionate about movies, Dolly Parton, deep-dish pizza and iced coffee.


Lucas Suarez-Orozco

Lucas Suarez-Orozco

Helpdesk Operation Administrator

Email: lso3@nyu.edu  

Lucas has been with Steinhardt Technolgy Services since 2015. First as a part-time technician and then as an Admin Aid. In 2018 Lucas became the Helpdesk Operations Administrator and was put in charge Zendesk, Steinhardt Technolgy Services ticketing system. Lucas lives in Park Slope with his wife Lea and dog Lando. Lucas spends his free time watching horror movies and the Argentine National Football Team letting him down.


Cliff Rene

Cliff Rene

IT Specialist

Email: cliff.rene@nyu.edu

 Cliff is an Information Technology Specialist at Steinhardt Technology Services. He loves helping people get the most out of technology. When he is not doing that he enjoys reading, visiting art museums and walks in the Brooklyn Botanical Garden. He is also a Trekkie! Previously he worked at Apple's Genius Bar as a senior Mac technician and technical trainer.


Ryan Tolliver

Ryan Tolliver

Tier 2 Support Technician

Email: rdt3@nyu.edu

Ryan has been with Steinhardt Technology Services since 2016. First as a Contract technician and then as a Full-Time Support Technician. Ryan has solved over 2000 in-person tickets and has become a sign of assurance and reliability when met with computer issues. Ryan lives in West Harlem with his. Ryan spends his free time working with Open Source Android, shopping at Coach or dodging cars and potholes while skating around in the busy city.

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